Privacy Policy

Overview

LockPro Mobile ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at lockpromobile.com or contact us to request locksmith services in Henderson, Nevada and the surrounding Las Vegas Valley.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any terms of this policy, please do not use our website or services.

Information We Collect

Information You Provide Directly

When you contact us through our website, call us, or request a service quote, we may collect:

• Your full name
• Phone number and/or email address
• Service location or address (to dispatch a technician)
• Description of the lock or key problem you need resolved
• Vehicle make, model, and year (for automotive locksmith services)
• Any other information you voluntarily provide in messages or calls

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search query that brought you to our site
• Device type (desktop, mobile, tablet)

How We Use Your Information

We use the information we collect for the following purposes:

• To dispatch a locksmith technician to your location and provide the requested service
• To contact you regarding your service request, quote, or appointment
• To follow up after service to ensure customer satisfaction
• To send you relevant service reminders or promotional offers (only if you opt in)
• To improve our website, services, and customer experience
• To comply with legal obligations and protect our legal rights
• To detect, prevent, or address fraud, security, or technical issues

We do not use your personal information for automated decision-making or profiling that produces legal or significant effects on you.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We may share information with trusted third-party vendors who help us operate our website or provide services (e.g., scheduling software, payment processors). These parties are contractually obligated to keep your information confidential.
• Legal compliance: We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights or the safety of others.
• Business transfer: If LockPro Mobile is acquired or merges with another company, your information may be transferred as part of that transaction, subject to the same privacy protections.

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience. A cookie is a small data file placed on your device when you visit a website.

Types of Cookies We May Use

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant ads (e.g., Google Ads remarketing)

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website. Most browsers allow you to refuse cookies or delete existing ones.

Data Security

We take reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL/TLS encryption for data transmitted between your browser and our servers.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Service records may be retained for a reasonable period for business and legal purposes.

Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Opt-out: Unsubscribe from marketing communications at any time by contacting us or clicking "unsubscribe" in any email
• Data portability: Request that we provide your data in a structured, machine-readable format

To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to third-party websites, including Google Maps, review platforms, and social media. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policy of any third-party site you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete that information.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: